Value creation through adoption of digital
(omni-channels, commerce platform, social media, data analytics)
Curation for community of shared passion
(art of mechanics, collectible cars and watches, experiences)
Executed customer engagement strategy on Web2 (Loyalty App) and Web3 (O2O CX), leading to data-driven personalization, driving VIP customer experience and customer lifetime value
Established innovation strategy, organization and governance to enable business development. Incubated new venture on existing dealership business, to capitalize on new economy
Launched a lifestyle VIP club, pivoted on curation of exceptional experiences to esteemed Asian HNW members, who enjoy finer things in life - collectable cars, watches, travel, wine & dine
Launched an online (auction platform) and offline (clubhouse and lifestyle events) business model for collectors and passion investors in watches and other collectible assets
Concordia Plaza, 1 Science Museum Road, Kowloon
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